Policies

Published/Internet and Store Pricing:

Paul Silva Performance cannot foresee price increases which manufacturers and warehouse suppliers impose throughout the year, leading to increased pricing. All retail prices are subject to change without prior notice. Product specification/appearance, availability and pricing are all subject to change without notice.

 

Returns:

Select items can be returned within 14 days from the date of purchase for refund, if in unused and unopened condition with all original packaging, there is a 10% re-stocking fee. All items WILL be inspected for damage.

To start a return, you can contact us at paulsilvaperformance@yahoo.com or 416-285-7285. Items sent back to us without first requesting a return will not be accepted.

There will be absolutely NO RETURNS on used and/or installed items and special order/custom items.

Unfortunately, we cannot accept returns on sale items or gift cards.

 

Damages and Issues:

Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.

 

Canceled Orders:

Order processing fees from card and processing companies are non-refundable after an order has been processed/purchased by the customer. Regardless of shipment status, if an order is cancelled, we will deduct 3% from your refund.

 

Pollution Controlled vehicles and components:

Many products that are sold/installed are dedicated racing items, and are not intended for street use in emission controlled vehicles. Unless otherwise stated, these parts are not to be installed in vehicles subject to emission control regulations.

 

Warranties:

All products sold by Paul Silva Performance are covered by the manufacturer’s own terms of warranty. Paul Silva Performance cannot be held responsible for products sold which are not covered by a manufacturer’s warranty. 

Some vendors, such as Ford Performance Parts, do not offer any form of warranty on their products. For warranty information on specific Manufacturers, contact the Manufacturer directly.

 

Deposits:

50% required for custom engine builds, re-builds and special order parts.